Our culture consists of actions, beliefs and conduct - not just words - and it's based on these values:
Our behaviour as a company, and as individuals within it, will always reflect the highest standards of integrity. We will demonstrate open, honest and ethical conduct towards our residents and our staff. Our care service will be of the highest quality; we will deliver what we promise. The reputation of Forest Care Home is a source of pride to us and should inspire trust in all with whom we come in contact.
We will be ethical, inclusive, open and fair in all our dealings. We will take personal responsibility for all our actions and omissions. We will be positive in our responses to others.
An organisation is only as good as its people. Forest Care Home wouldn't be where it is today without our dedicated and valued workforce. Forest Care Home's success is testimony to the quality and performance of our people. All employees will be developed and motivated to do their best and take pride in what they do. We encourage both team and individual contributions.
We will be a listening organisation. We recognise that communication must be open, frequent, effective, pro-active and candid. All of our residents and staff will have a clear understanding of our vision and values.
We are deeply committed to meeting the needs of our residents. We respect their dignity and seek to empower them through our care and support services. We will work hard to make a positive difference to people's lives.
We know that to be a successful company we must work together. We want all of our staff to contribute to the best of their ability, individually and in teams. Teamwork sustains pride, passion and positive outcomes in our services, enabling us to succeed in all of our endeavours and continually learn as individuals and as a company.
Leaders build relationships within the company through clarity of purpose, shared vision and goals, and a joint commitment to excellence. This ensures that the best practice prevails at Forest Care Home. We will all set, expect and achieve the highest standards in all that we do.
We strive for continuous improvement in our performance. When we commit to doing something, we will do it in the best, most considerate and most timely way possible. We will protect confidentiality and take pride in our conduct. We will measure our performance carefully, ensuring that integrity and respect for people are never compromised.
Quality is embedded in the work of our staff and all our values. We are dedicated to the delivery of high quality care and support. Furthermore, we have a relentless passion for quality in everything we do.
We will be a pro-active, caring and socially responsible contributor to our local community. We will make an effort to take all possible steps to minimise our impact on the environment.
Forest Homecare promotes:
• Integrity and the highest ethical standards.
• Care, support and respect for diversity and the individual
• Honesty, tolerance and trust.